Participants arrive at the end of the afternoon – Informal Dinner

Participants depart

"The goal of this Council was to set up a platform to address the customers’ needs, and to close the gap between demand and reality. Of course, it needed some time to find and develop a common base and culture to understand and respect each other.
A case in point was the engine logbook. All the operators had trouble interpreting and handling it. Many discussions were needed to set up the logbook according to what the operators wanted and what the manufacturer required. In the course of these talks, the operators learned a lot from the manufacturer and now understand his thinking better. Both parties have seen improvements and are willing to continue working together in the future.
For all operators it is an interesting network to learn from each other. The parties invest three days of being unavailable at their companies, but in the end it pays off."

Wolfgang Burger
Technical Director and Accountable Manager POA of Helikopter Air Transport GmbH, Vienna, Austria (Source : 4Rotors Magazine, April 2011)

European Customer Council Participants